Comments on: The good, the bad, and the ugly http://blog.nixternal.com/2008.02.23/the-good-the-bad-and-the-ugly/ Free Software Chicago Style: letting proprietary solutions sleep with the fishes Fri, 12 Mar 2010 20:01:36 -0500 http://wordpress.org/?v=2.9.2 hourly 1 By: nixternal http://blog.nixternal.com/2008.02.23/the-good-the-bad-and-the-ugly/comment-page-1/#comment-3858 nixternal Mon, 25 Feb 2008 17:42:53 +0000 http://blog.nixternal.com/2008.02.23/the-good-the-bad-and-the-ugly/#comment-3858 @Evan: You da man! Wubi is rockin'! I had 6 people at the uni today finally give Ubuntu/Kubuntu a shot because they didn't have to worry about resizing partitions. Wubi is going to be great for this exact use case. Very exciting! @Evan: You da man! Wubi is rockin’! I had 6 people at the uni today finally give Ubuntu/Kubuntu a shot because they didn’t have to worry about resizing partitions. Wubi is going to be great for this exact use case. Very exciting!

]]> By: Evan http://blog.nixternal.com/2008.02.23/the-good-the-bad-and-the-ugly/comment-page-1/#comment-3857 Evan Mon, 25 Feb 2008 07:25:33 +0000 http://blog.nixternal.com/2008.02.23/the-good-the-bad-and-the-ugly/#comment-3857 I just committed the fix for the Wubi issue. It wont be on the daily live CDs until we release a new ubiquity, however. I just committed the fix for the Wubi issue. It wont be on the daily live CDs until we release a new ubiquity, however.

]]> By: nixternal http://blog.nixternal.com/2008.02.23/the-good-the-bad-and-the-ugly/comment-page-1/#comment-3856 nixternal Sun, 24 Feb 2008 20:22:42 +0000 http://blog.nixternal.com/2008.02.23/the-good-the-bad-and-the-ugly/#comment-3856 @dave: I like your idea with the 3 options, I might actually look into that and see how feasible something like that would be to implement. But you are right, there are a lot of people coming from the Windows world that have no idea what a bug is or haven't ever filed one, that is why I like to stay as personable as possible with them and provide them with a little bit of hand holding if needed. What I am seeing is people with high bug karma on LP, those who have filed many bugs or helped triage many bugs, with some fairly poor reporting standards. There is also the tendency for the language barrier to also creep in from time to time, but thankfully Google helps me out there every now and then :) @Graham: Thanks for that! I feel you should be able to easily search through the attachments as well. @Hobbsee: I use bughelper, but bughelper doesn't grab every attachment from what I can tell, it only searches the crash reports uploaded by Apport, which is fine for a majority of the time, but there are a lot of people who are just saving copied text into a file and attaching it as well. What I have seen is that bughelper isn't looking through those files. @Agostino: thanks for that link! Great job on Wubi btw, I was very skeptical at first with it, but after using it, I have to say it is a great idea and a great product thus far, especially since it is considered Alpha from what I have read. Great job and keep up the great work! @Yuriy: Don't know if I really feel pressured, but I do get to the point sometimes that I question what should really be done with the bug. One thing I will add, is that these past couple of days, pretty much every bug I have worked on, people have been very gracious and quick in their responses and we are working towards fixing their problems. I think a lot of people can become skeptical of the entire bug process, especially when they file a bug 3 years ago and nobody responds. Another thing I am seeing, which I don't know if I agree with, is a copy and pasted generic response that says something like "thank you for your report and contributing to ubuntu...blah blah blah" but I am not seeing any follow up after that. It isn't just Ubuntu and LP either, I think I get more annoyed by the lack of responses I see with our upstream partners in crime. I have found some bugs on bugs.kde.org that are still open since 2002, that is insane. If you aren't going to fix it, or aren't even going to be bothered with it, then say so, at least let them know that a developer is looking into the problem. @dave: I like your idea with the 3 options, I might actually look into that and see how feasible something like that would be to implement. But you are right, there are a lot of people coming from the Windows world that have no idea what a bug is or haven’t ever filed one, that is why I like to stay as personable as possible with them and provide them with a little bit of hand holding if needed. What I am seeing is people with high bug karma on LP, those who have filed many bugs or helped triage many bugs, with some fairly poor reporting standards. There is also the tendency for the language barrier to also creep in from time to time, but thankfully Google helps me out there every now and then :)

@Graham: Thanks for that! I feel you should be able to easily search through the attachments as well.

@Hobbsee: I use bughelper, but bughelper doesn’t grab every attachment from what I can tell, it only searches the crash reports uploaded by Apport, which is fine for a majority of the time, but there are a lot of people who are just saving copied text into a file and attaching it as well. What I have seen is that bughelper isn’t looking through those files.

@Agostino: thanks for that link! Great job on Wubi btw, I was very skeptical at first with it, but after using it, I have to say it is a great idea and a great product thus far, especially since it is considered Alpha from what I have read. Great job and keep up the great work!

@Yuriy: Don’t know if I really feel pressured, but I do get to the point sometimes that I question what should really be done with the bug.

One thing I will add, is that these past couple of days, pretty much every bug I have worked on, people have been very gracious and quick in their responses and we are working towards fixing their problems. I think a lot of people can become skeptical of the entire bug process, especially when they file a bug 3 years ago and nobody responds. Another thing I am seeing, which I don’t know if I agree with, is a copy and pasted generic response that says something like “thank you for your report and contributing to ubuntu…blah blah blah” but I am not seeing any follow up after that.

It isn’t just Ubuntu and LP either, I think I get more annoyed by the lack of responses I see with our upstream partners in crime. I have found some bugs on bugs.kde.org that are still open since 2002, that is insane. If you aren’t going to fix it, or aren’t even going to be bothered with it, then say so, at least let them know that a developer is looking into the problem.

]]> By: Yuriy http://blog.nixternal.com/2008.02.23/the-good-the-bad-and-the-ugly/comment-page-1/#comment-3855 Yuriy Sun, 24 Feb 2008 19:14:34 +0000 http://blog.nixternal.com/2008.02.23/the-good-the-bad-and-the-ugly/#comment-3855 At first I couldn't figure out quite what the thumbnail effect was for, but then I played around with it for a bit and also discovered that it is really neat for watching video. In particular, I use it for watching TV so I can mute and minimize the program but still see when the commercials end. Unfortunately it is really difficult to put a significant amount of personal attention into each bug when there are so many. If we had enough people to actually go through the bugs, triagers would feel less pressured to cover more bugs over putting more actual work into not as many bugs... At first I couldn’t figure out quite what the thumbnail effect was for, but then I played around with it for a bit and also discovered that it is really neat for watching video. In particular, I use it for watching TV so I can mute and minimize the program but still see when the commercials end.

Unfortunately it is really difficult to put a significant amount of personal attention into each bug when there are so many. If we had enough people to actually go through the bugs, triagers would feel less pressured to cover more bugs over putting more actual work into not as many bugs…

]]> By: Agostino Russo http://blog.nixternal.com/2008.02.23/the-good-the-bad-and-the-ugly/comment-page-1/#comment-3853 Agostino Russo Sun, 24 Feb 2008 13:16:00 +0000 http://blog.nixternal.com/2008.02.23/the-good-the-bad-and-the-ugly/#comment-3853 Re Wubi and X cursor, there is a clear note under "Caveats" in the Hardy 5 wiki page. http://www.ubuntu.com/testing/hardy/alpha5#head-e2e103d58e482a75134c06f268e9982e6c3bacde Will be fixed soon anyway. Re Wubi and X cursor, there is a clear note under “Caveats” in the Hardy 5 wiki page.

http://www.ubuntu.com/testing/hardy/alpha5#head-e2e103d58e482a75134c06f268e9982e6c3bacde

Will be fixed soon anyway.

]]> By: Hobbsee http://blog.nixternal.com/2008.02.23/the-good-the-bad-and-the-ugly/comment-page-1/#comment-3852 Hobbsee Sun, 24 Feb 2008 12:55:31 +0000 http://blog.nixternal.com/2008.02.23/the-good-the-bad-and-the-ugly/#comment-3852 Argh. Why aren't you using bughelper for finding duplicates? It will search bugs for a certain string, for a specific package, which makes dupe finding very simple (assuming you use good strings). Argh. Why aren’t you using bughelper for finding duplicates? It will search bugs for a certain string, for a specific package, which makes dupe finding very simple (assuming you use good strings).

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